Are there any additional costs other than those listed
Total charges will
include precisely what is indicated on our web site. It
will comprise the sum of the items ordered, plus shipping
& handling based on the 'ship to' location. A local sales
tax will be calculated on the total order of your merchandise
when shipped within New York State. Resale certificates
and tax exempt forms should be faxed to our Credit Department
at (212) 633-7718 and will be kept in our customer files
for future orders. No tax or other fees will be applied
to orders shipped out of New York State.
What are your shipping rates?
All shipping rates
are calculated based on the items in the shopping cart
and shipping destination. All parcels are shipped ground
shipping unless an upgrade shipping method is requested.
Do you carry different products other than those listed
At A1PLASMA, we are
constantly working to update product information and posting
them to our website. Due to the continual expansion of
the market, as well as certain manufacturer's restrictions
we are often unable to list all the merchandise and choices
of different brands we actually have available. Please
don't hesitate to call about any items you're interested
in. Our Sales representatives can be reached at (800)
How can I get more information on particular items I am
Most items on our
web site have a detailed description and picture of each
product, which is continuously being updated. If any further
information is required manufacturers' web links can be
Is your website secure, and will my personal and credit
card information be safe?
All on-line ordering
is 100% encrypted through SSL. This technology ensures
that credit card information transmitted to the site can
only be seen by the site, and not by third parties. Our
customer's satisfaction has been our priority since 1977.
Transactions on our
site require the following personal information, which
will not be sold or rented for trade or sale.
Billing and shipping address
Type of credit card you are using
Credit card number and expiration date, or other form
From time to time,
we may offer special promotions to our customers. You
may opt out of these offers by requesting us to do so
on our site. No data is stored on the client computer
We guarantee that
every online transaction you make will be 100% safe. This
means you pay nothing if unauthorized charges are made
to your card as a result of shopping at our online store.
Under the Fair Credit Billing Act, your bank cannot hold
you liable for more than $50.00 of fraudulent charges.
If your bank does hold you liable for any of this $50.00,
we will cover the entire liability for you, up to the
full $50.00. We will only cover this liability if the
unauthorized use of your credit card resulted through
no fault of your own from purchases made while using the
secure server. In the event of unauthorized use of your
credit card, you must notify your credit card provider
in accordance with its reporting rules and procedures.
What are your shipping regulations for orders shipped
within the US?
A1PLASMA can ship
to any business or residential area as long as a physical
address is provided. All packages, regardless of destination,
require signature at delivery time. Delays should be expected
with all parcels going to PO Boxes. Shipments going to
hotels, or motels, must be prepaid with a money order
issued by a US bank. Shipping rates are based on zip code
locations and calculated in shopping cart prior to checkout.
What are your shipping regulations for orders shipped
out of the US?
Overseas orders require
prepayment via wire transfer for orders placed on the
website. Suitable arrangements are available by contacting
our International sales department at (212) 633-2290.
How can I check the current status of an order, or change
info on an order that was already placed?
All orders are processed
within 24 hours of being placed. If any item is temporarily
out of stock, notification will be made by phone or e-mail
as soon as possible. One to two business days from the
date of order should be allotted before calling (212)
633-6807 or to retrieve a tracking number on-line on your
shipment. To make any type of change to your order after
it has already been processed call our customer service
department at (212) 633-6807.
In the event a product
is listed at an incorrect price or with incorrect information
due to typographical error or error in pricing or product
information, A1PLASMA.com shall have the right to refuse
or cancel any orders placed for product listed at the
incorrect price. We shall have the right to refuse or
cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your
order is canceled, we shall issue a credit to your credit
card account in the amount of the charge.
What are your policies for warranties and returns?
No Returns. All
items covered under the manufacturer's original warranty
will be repaired at no cost to you. We will gladly repair
merchandise past the manufacturer's warranty at a charge.
Merchandise being returned for repair must be repacked
properly insured and marked on the outside box with a
Returned Merchandise Authorization issued by our return
Hours of operation?
Our website is available
for information and to place orders 24 hours a day. The
mail order hours are:
am-5:00 pm EST
Monday-Thursday 9:00 am -6:00 pm EST
Friday 9:00 am-1:30pm EST